If you’re looking to return a change of mind, faulty or incorrect item, please email us at firstname.lastname@example.org so we can assist you.
The return address is Room For Two, 144 Rokeby Rd Subiaco WA 6008 . Please include your name and invoice number as a reference for the refund/store credit.
You can return items within 28 days of invoice date of your original order. Outside of this time-frame will be at the discretion of the store (and we will always be reasonable!) Full priced items can be returned for a refund (minus delivery charges). Items that are in the SALE category are part of our final sale and can be returned for a store credit note only.
We are unable to offer items for exchange, if you want to change an item for a different size or colour, you’ll need to place a new order.
We will refund/credit the amount you paid when you purchased the item. This includes sale items.
All items will be inspected on return.
The goods are your responsibility until they reach our warehouse, please make sure it’s packed up properly and can’t get damaged on the way.
We are not responsible for any items that are returned to us by mistake.
Please make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
We cannot offer refunds for products that have been worn or washed unless identified as having a manufacturing fault which will be determined by us upon return.
We do not offer refunds on products where the packaging has been damaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We are not able to cover the freight costs in returning the items to our store, if you pay through paypal however in most cases they will help out with the cost of returns as part of their service. Head to https://www.paypal.com/au/webapps/mpp/returns for more details. Please email email@example.com prior to sending goods back.
Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.
It can take up to 7 working days for your return to arrive at our warehouse in WA, we’ll send you an email to let you know once it has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.
FAULTY ITEMS: Please email as stated above for an item you believe may have a manufacturing fault. We pride ourselves on the products we choose – and all go through a rigorous quality control check at time of manufacture. For small faults in the item we will follow the guidelines as offered by the ACCC in trying to rectify. We really hate to see a product binned, especially on such beautiful products! For more information please head to the link ACCC