Shipping & Returns

Limited time offer:
FREE express shipping on orders over $69*!

Shipping

Limited time offer:
FREE express shipping on orders over $69*!

We send all our domestic parcels via Australia Post and you will receive a tracking number when it is on its way.

*Excludes bundles and bulk items.

Prices

Bundles shipping price: Flat rate regular post $9.95 Express $14.95 

Click and collect available from our  Cockburn and Whitford stores. Place the order and wait for us to get in touch when it is ready.
Curb Side Pick up
available in Cockburn. Place your order and wait for us to get in touch when it is ready. Park out the front and call us on 08 6245 9900 – we will bring the order out to you.

Please note you may have to wait up to 4 days for your order to be ready for collection as stock is split between the two stores. 

Processing time

From order is placed expect your parcel to be shipped out within 0-4 business days.
Postage speed DOES NOT cover processing time. Choosing express postage means it will be sent out using the express postal service, however the processing time stays the same. We do not refund any postage due to delays with Australia Post.

Wish to cancel your order before it has been sent out? Contact us ASAP. Refunds will be done through your payment option used when placing the order. Only available if the order is still processing, and excludes anything personalised. Please note you may have to pay a 7% restocking fee.

Returns

Limited time offer:
FREE express shipping on orders over $69*!

Must be returned to us within 21 days from your parcel is ordered.

Please note: We have two different policies. One for in-store and one for online orders shipped out.

Keep your satchel/packaging you received your order in to re-use.

Please get in touch before your return so we can assess the situation. Returns are payable by the customer.

You are responsible for the parcel until it arrives at our headquarters.
Once arrived we will process the return to ensure all is well and we can process your credit or refund*. Please note should the return be refused by us, you are liable for the shipping back to you and must pay a shipping fee of $15. Your order will not be shipped back until this fee is paid.

Please note: We reserve the right to refuse any returns if conditions are not met as follows: 
In a brand new condition – Tags intact – Unworn, unwashed, no smells, no perfume, no make up etc.
We only accept returns on sales items if faulty.

Items that are in the SALE category are part of our final sale and cannot be returned unless faulty.

Due to hygiene reasons;
The following items are not returnable unless faulty

Silverette cups
Haakaa products
Milk Storage
SRC Pregnancy/Recovery/Restore
Briefs/Undies
LaVie products
Nursing pads, – gel pads and -towels plus other intimate products
Any oils, butters, lotions, creams, soaps, etc
Cookies/Food
Teething toys, pram toys
Dummies and Chains
Swim and cloth nappies, liners

In addition – In store the following items are not returnable unless faulty:
Bras, shapewear
Swimwear (including kids)

In Store Returns Policy

(Time frame differs from online purchases)

We accept returns within 14 days of purchase in store
Keep your receipt as we do not process returns without receipts. If you signed up to our Rewards program – your receipt was also emailed to you unless chosen not to.

Online Returns

What state must the items be in?

All items will be inspected on return.
Make sure the item is UNWORN (of course, you can try it on!) and UNWASHED with tags intact, no signs of make-up, odours etc as this may make it un-sellable for us. Packaging must be in new condition.

Postage

The goods are your responsibility until they reach our warehouse, please make sure it’s packed up properly and can’t get damaged on the way.

We are not liable for loss of parcels.

We are not responsible for any items that are returned to us by mistake, or by not checking our information.

Return for credit or refund:

When returning a product – you have the option of:
Credit: 100% of the amount to be used within 3 years
Refund: Re-stocking fee of 7% of the product will be deducted from the total refund amount.

We do not offer refunds on products where the packaging has been damaged or tags missing. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your own cost.

We cannot offer refunds for products that have been worn or washed unless identified as having a manufacturing fault which will be determined by us upon return.

How will I get refunded? 

Refunds will only be made by the original payment method.

Restocking fee

By ordering from our website or in store you agree to pay a restocking fee 7% that will be deducted if you choose a refund. If choosing a credit this fee will not be deducted.

AfterPay returns

Once a refund has been processed AfterPay will cancel any further instalments and refund you the final amounts paid back to the card that you used to place the order.

If a store credit has been given, then your personal agreement with AfterPay will still stand and you will continue to pay your scheduled instalments.

Timeframe

It can take up to 10 working days for your return to arrive at our warehouse in WA, we’ll send you an email to let you know once it has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 5 business days for the funds to show in your account.

Faulty items

Please email as stated above for an item you believe may have a manufacturing fault. We pride ourselves on the products we choose – and all go through a rigorous quality control check at time of manufacture. For small faults in the item we will follow the guidelines as offered by the ACCC in trying to rectify. We really hate to see a product binned, especially on such beautiful products! For more information please head to the link ACCC

Any questions - don't hesitate to get in touch!

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