FREE Shipping on all Australian orders over $150*
We send all our domestic parcels via Australia Post and you will receive a tracking number when it is on its way.
Flat rate regular post $9.95 Express $14.95 – Free express shipping on orders over $150* – Pick up Fremantle in store during opening hours.
*Excludes SRC health
From order is placed expect your parcel to be shipped out within 2 business days.
If you order Eiress IdaBee expect 5-8 business days for your whole order to ship out.
Postage speed DOES NOT cover processing time. Choosing express postage means it will be sent out using the express postal service, however the processing time stays the same. We do not refund any postage due to delays with Australia Post.
Wish to cancel your order before it has been sent out? Contact us ASAP. Refunds will be done through your payment option used when placing the order. Only available if the order is still processing, and excludes anything personalised.
If something is on pre-order, this will be noted in the title of the product and in the description. This means that it is on its way and will be shipped out as soon as they arrive. If you have ordered multiple items – your entire order will be on hold and shipped out when the pre-order item has arrived.
We have some SRC health in stock – and some on back order. If it is on back order – don’t worry! It will be shipped directly to your address or available for pick up in the store normally within 2-4 business days.
What do I need to know?
If you’re looking to return a change of mind, faulty or incorrect item, please email Lene via contact form so we can assist you.
Please include your name and invoice number as a reference.
You can return items within 30 days of invoice date of your original order. Outside of this time-frame will be at the discretion of the store (and we will always be reasonable!) Full priced items can NORMALLY be returned for a refund (minus delivery charges). However during the Covid-19 crisis we will only be offering exchange or credit note.
Items that are in the SALE category are part of our final sale and cannot be returned.
How to exchange an item?
1st option: Send your item back to us, then using a store credit to place a new order.
2nd option: Need it like right now? Simply pay for a new order online and send your item back for a refund within 30 days. Please get in touch first!
What state must the items be in?
All items will be inspected on return.
Make sure the item is UNWORN (of course, you can try it on!) and UNWASHED with tags intact, no signs of make-up, strong odours etc as this may make it un-sellable for us.
The goods are your responsibility until they reach our warehouse, please make sure it’s packed up properly and can’t get damaged on the way.
Please make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting. We are not liable for loss of parcels.
We are not able to cover the freight costs in returning the items to our store, if you pay through paypal however in most cases they will help out with the cost of returns as part of their service. Head to https://www.paypal.com/au/webapps/mpp/returns for more details. Please email Lene via contact form prior to sending goods back.
We are not responsible for any items that are returned to us by mistake.
We do not cover any postage fees due to delays with postal services.
FREE SHIPPING ON ORIGINAL ORDER
If after returning item(s) and the value of your original purchase falls below $150 your refund will have $14.95 deducted to cover the original express postage cost.
We cannot offer refunds for products that have been worn or washed unless identified as having a manufacturing fault which will be determined by us upon return.
We do not offer refunds on products where the packaging has been damaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
How will I get refunded? (Currently not valid during the Covid-19 crisis)
Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.
If returning an order placed by AfterPay – 7% restocking fee will be deducted for refund/credit amount.
Once a refund has been processed AfterPay will cancel any further instalments and refund you any amounts paid back to the card that you used to place the order.
If a store credit has been given, then your personal agreement with AfterPay will still stand and you will continue to pay your scheduled instalments.
It can take up to 7 working days for your return to arrive at our warehouse in WA, we’ll send you an email to let you know once it has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.
Please email as stated above for an item you believe may have a manufacturing fault. We pride ourselves on the products we choose – and all go through a rigorous quality control check at time of manufacture. For small faults in the item we will follow the guidelines as offered by the ACCC in trying to rectify. We really hate to see a product binned, especially on such beautiful products! For more information please head to the link ACCC
Items not accepted for returns
We do not accept BIBS dummies to be returned due to hygiene reasons.